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At Greenlane Offroad, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or purchase our high-quality off-road gear and accessories.
1. Information We Collect
We may collect the following types of information:
Personal Information: When you create an account, place an order, or contact us, we may collect your name, email address, phone number, shipping address, and payment information.
Non-Personal Information: We may collect information about your interactions with our website, including IP addresses, browser types, and page views, using cookies and similar technologies.
2. How We Use Your Information
Greenlane Offroad may use your information for the following purposes:
To process and fulfill your orders.
To communicate with you regarding your orders, inquiries, and promotions.
To improve our website, products, and services.
To personalize your experience and provide customer support.
To send you marketing communications, if you opt in to receive them.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
Service Providers: Third-party companies that help us operate our business, such as payment processors, shipping companies, and marketing services.
Legal Compliance: If required by law or to protect our rights, we may disclose your information to comply with legal obligations or respond to legal requests.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Your Rights
You have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information, subject to certain exceptions.
Opt out of marketing communications at any time.
To exercise these rights, please contact us using the information provided below.
7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
8. Changes to This Privacy Policy
Greenlane Offroad reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us via our Contact page.
Thank you for choosing Greenlane Offroad. We are committed to protecting your privacy!
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LIFETIME WARRANTY
We stand behind our products 100% if you ever have an issue with any of our products, we will work with you to make it right.
CURRENCY
All of our prices are charged in Canadian Dollars.
If you’re purchasing from the USA your bank or payment provider will automatically convert your purchase to Canadian funds at the time of checkout
RETURNS
We accept returns if you have purchased the incorrect product. Shipping for returns is the responsibility of the customer. The product must be received in excellent condition and will be subject to a 20% restocking fee.
CANCELLED ORDERS
All cancelled or partially cancelled orders are subject to a 5% administration fee if processed before the order ships. If cancelled after the order ships, return policies apply.
LEAD TIMES
Lead times are generally 1-2 weeks for processing, packing and shipping. Orders placed during sale events may experience longer lead times. Contact us via email if you would like to know the current lead times of your order or specific products. We appreciate your patience!
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