FAQs

September 25, 2025

USA shipping is currently unavailable due to backlogs experienced by the shipping companies. Customs clearance has been extremely unreliable so we have made the decision to pause shipments to the United States until this matter is resolved.

Thanks for the support and patience during these unknown times!

We stand behind our products 100% if you ever have an issue with any of our products, we will work with you to make it right.

We accept returns if you have purchased the incorrect product. Shipping for returns is the responsibility of the customer. The product must be received in excellent condition and will be subject to a 20% restocking fee.

All cancelled or partially cancelled orders are subject to a 5% administration fee if processed before the order ships. If cancelled after the order ships, return policies apply.

Smaller products (spacers, light brackets, crossbars, etc.) are typically in stock and will ship out next-day.

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Larger items (sliders, bumpers, skid plates, etc.) are typically not in stock, and are fabricated in order of purchase.

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Current estimated lead time as of August 25th is 2-3 weeks.

Contact us via email if you would like to know the current lead time of your order or any specific products. We appreciate your patience!

SHIPPING, TARRIFS, BROKERAGE, DUTY + TAX

All products are built and shipped from our manufacturing facility located on Vancouver Island, BC. in Canada. We currently only ship to addresses within Canada.

LOCAL PICK-UP

If you are local to us in Victoria BC, Canada, you are welcome to pick up your order in person, please send us an email or give us a call prior.

CANADIAN CUSTOMERS - Tax and total shipping costs are shown and collected at checkout. There are no duty or brokerage fees on any purchases.

US CUSTOMERS - No tax charged at checkout.

*Please see updated Tarrif information in the Tarrif section*