FAQs

We stand behind our products 100% if you ever have an issue with any of our products, we will work with you to make it right.

We accept returns if you have purchased the incorrect product. Shipping for returns is the responsibility of the customer. The product must be received in excellent condition and will be subject to a 20% restocking fee.

All cancelled or partially cancelled orders are subject to a 5% administration fee if processed before the order ships. If cancelled after the order ships, return policies apply.

Lead times are generally 1-2 weeks for processing, packing and shipping.

Current estimated lead time as of February 10th, 2025 is 3 weeks.

Contact us via email if you would like to know the current lead times of your order or specific products.

We appreciate your patience!

SHIPPING, DUTY + TAX

All products are built and shipped from our manufacturing facility located on Vancouver Island, BC. in Canada. We currently only ship to addresses in the USA and Canada via Fed-Ex for US addresses and Fed-Ex or Canpar for Canadian addresses.

LOCAL PICK-UP

If you are local to us in Victoria BC, Canada, you are welcome to pick up your order in person, please send us an email or give us a call prior.

CANADIAN CUSTOMERS - Tax and total shipping costs are shown and collected at checkout. There are no duty or brokerage fees on any purchases.

US CUSTOMERS - No tax charged at checkout. Local state tax, brokerage, and duty fees if applicable may be collected by Fed-Ex before, upon or after delivery at the discretion of the courier.