FAQs
November 12, 2025
USA shipping has now returned!
Shipping rates are now calculated live showing ALL fees included - no surprises.
Thank you for the support!
SHIPPING, TARRIFS, BROKERAGE, DUTY + TAX
All products are built and shipped from our manufacturing facility located on Vancouver Island, BC. in Canada.
LOCAL PICK-UP
Local pick up is always free! If you are local to us in Victoria BC, Canada, you are welcome to pick up your order in person, please send us an email or give us a call prior.
CANADIAN CUSTOMERS
Tax and total shipping costs are shown and collected at checkout. There are no additional fees
US CUSTOMERS
Shipping cost includes all fees, Nothing due at time of delivery
**Lead times will increase during sales**
Smaller products (spacers, light brackets, crossbars, etc.) are typically in stock and will ship out next business day.
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Larger items (sliders, bumpers, skid plates, etc.) are typically built to order, and are fabricated after purchase.
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Current estimated lead time as of November 1st is 1-2 weeks. During our Black Friday sale (Nov. 14 - Dec.1) Lead times may increase by 3-4 weeks.
Contact us via email if you would like to know the current lead time of your order or any specific products. We appreciate your support and patience!
We stand behind our products 100% if you ever have an issue with any of our products, we will work with you to make it right.
We accept returns if you have purchased the incorrect product. Shipping for returns is the responsibility of the customer. The product must be received in excellent condition and will be subject to a 20% restocking fee.
All cancelled or partially cancelled orders are subject to a 5% administration fee if processed before the order ships. If cancelled after the order ships, return policies apply.