FAQs

We've made ordering GreenLane products from the United States simple.

1. Shop in USD

US customers see pricing in US dollars.

2. Shipping is calculated at checkout

We use live FedEx rates based on your order and delivery address.

3. We handle the border

GreenLane covers applicable import duties and tariffs on US orders.

4. No surprise bill at your door

Your FedEx delivery shouldn't arrive with an unexpected customs or tariff charge.

SHIPPING

All products are built and shipped from our manufacturing facility located on Vancouver Island, BC. in Canada.

LOCAL PICK-UP

Local pick up is always free! If you are local to us in Victoria BC, Canada, you are welcome to pick up your order in person, please send us an email or give us a call prior.

CANADIAN CUSTOMERS

Tax and total shipping costs are shown and collected at checkout. There are no additional fees.

Certain remote areas (predominantly YK, NWT, and NU) may be excluded from flat-rate at time of shipping.

US CUSTOMERS

Shipping cost calculated at checkout. Greenlane covers any duty, tariffs and fees.

Nothing due at time of delivery

Most products are built to order, and are fabricated in the order that they are purchased.

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Our current estimated lead time for raw products is 2-4 weeks, and for powdercoated products is 4-6 weeks.

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Most orders placed on June 17th will ship in August.

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We appreciate your support and patience!

We stand behind our products 100% if you ever have an issue with any of our products, we will work with you to make it right.

We accept returns if you have purchased the incorrect product. Shipping for returns is the responsibility of the customer. The product must be received in excellent condition and will be subject to a 20% restocking fee.

All cancelled or partially cancelled orders are subject to a 5% administration fee if processed before the order ships. If cancelled after the order ships, return policies apply.