FAQs
November 1, 2025
USA shipping is currently available but not economic.
We are actively working to bring our shipping costs down and making sure our shipments to US customers get through without any additional hidden fees.
Thank you for the support and patience during these unknown times!
We stand behind our products 100% if you ever have an issue with any of our products, we will work with you to make it right.
We accept returns if you have purchased the incorrect product. Shipping for returns is the responsibility of the customer. The product must be received in excellent condition and will be subject to a 20% restocking fee.
All cancelled or partially cancelled orders are subject to a 5% administration fee if processed before the order ships. If cancelled after the order ships, return policies apply.
Smaller products (spacers, light brackets, crossbars, etc.) are typically in stock and will ship out next-day.
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Larger items (sliders, bumpers, skid plates, etc.) are typically not in stock, and are fabricated in order of purchase.
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Current estimated lead time as of August 25th is 2-3 weeks.
Contact us via email if you would like to know the current lead time of your order or any specific products. We appreciate your patience!
SHIPPING, TARRIFS, BROKERAGE, DUTY + TAX
All products are built and shipped from our manufacturing facility located on Vancouver Island, BC. in Canada. We are working to reinstate reliable shipping to the USA.
LOCAL PICK-UP
Local pick up is always free! If you are local to us in Victoria BC, Canada, you are welcome to pick up your order in person, please send us an email or give us a call prior.
CANADIAN CUSTOMERS
Tax and total shipping costs are shown and collected at checkout. There are no duty or brokerage fees on any purchases.
US CUSTOMERS
Shipping Include all fees, Nothing due at time of delivery